Utsav Sangroula

IT Professional

I am a passionate and driven IT professional with expertise in IT support, cloud computing, networking, and cybersecurity. With multiple industry-recognized certifications, including AWS Cloud, Cisco Networking, Microsoft IT Support, and Healthcare IT, I am eager to bring my problem-solving skills and technical knowledge to an IT support or cloud-focused role.

Technical Skills & Certifications:

✅ IT Support & Troubleshooting (Google IT Support, Microsoft IT Support)
✅ Cloud Computing & AWS (AWS Cloud Practitioner, AWS Cloud Foundations)
✅ Networking & Security (Cisco Networking Basics, ISC2 Cybersecurity)
✅ System Administration (Windows Server, Linux, Red Hat, Hyper-V, Virtualization)
✅ Healthcare IT (Johns Hopkins Healthcare IT Support, IT in Healthcare Environments)

What I Bring:

🔹 Strong technical troubleshooting & IT support skills
🔹 Experience managing systems, networks & security
🔹 Hands-on expertise with cloud platforms & virtualization
🔹 Passion for continuous learning & adapting to new technologies

My background in customer service, leadership, and training has given me strong communication and problem-solving abilities, making me highly effective in end-user support and IT service delivery. I am actively seeking an IT Support, Help Desk, or Cloud Associate role where I can apply my skills and grow in the industry.

Contact Me View Skills Download Resume

Technical Skills

IT Support & Troubleshooting

Technical Support & Troubleshooting
Help Desk Support
Desktop Support
Remote Desktop
Customer Service in IT Support
ITIL Framework (Incident & Change Management)
Computer Hardware Troubleshooting

Cloud Computing & AWS

AWS Cloud Services
Amazon EC2 & S3
AWS IAM & VPC
Cloud Computing Fundamentals
Virtualization & Cloud Storage
Infrastructure as a Service (IaaS)

Networking & Security

Network Administration
IP Addressing & Subnetting
Cisco Networking
Firewall & VPN Configuration
Network Security
TCP/IP Protocol Suite
Routing and Switching

System Administration

Windows Server Administration
Linux & Red Hat Linux
Microsoft 365 Administration
Active Directory
System Administration
Hyper-V & Virtualization
Microsoft Exchange

View my LinkedIn profile for more details

Professional Experience

Assistant Store Supervisor

Leisure Coast Fruit Market | Wollongong, NSW

September 2021 – Present

Managed and troubleshot POS systems and digital infrastructure to ensure seamless operations.
Implemented and maintained inventory management systems, optimizing efficiency and accuracy.
Trained staff on new technical systems and procedures, fostering a culture of continuous learning.
Led a team of 20+ staff while ensuring system reliability and minimal downtime.

System Administrator

KMInfosystems | India

April 2014 – May 2015

Provided end-user technical support, resolving hardware and software issues promptly.
Maintained network infrastructure, configured servers, and ensured data integrity.
Documented system configurations and created support guides for end-users.
Supported and maintained systems as a System Administrator.
Planned and executed backup/restoration of databases and websites as part of disaster recovery efforts.
Created and configured platforms to support application development.

Technical Certifications

AWS Cloud Support Associate

Issued Mar 2025

Credential ID: Q77SU55K1YGL

Skills: Amazon Web Services (AWS), Customer Service in IT Support, Customer Support, Compute, Storage, and Networking in AWS

AWS Academy Graduate - Cloud Foundations

Issued Jun 2024

Skills: AWS, Cloud Computing, Networking, Cost Management, IaaS, Virtualization, Amazon EC2, S3, IAM, VPC

AWS Cloud Practitioner Essentials

Issued Jan 2022

Credential ID: MNHF8JJF3FPX

Skills: AWS Security & Compliance, Compute, Storage, and Networking in AWS

ISC2 Candidate

Issued Mar 2025 · Expires Mar 2026

Skills: Network Security Monitoring, Firewalls, Incident Response, Risk Management, IT Security Best Practices

Microsoft IT Support Specialist

Issued Mar 2025

Credential ID: 7Y1KF06SXOGT

Skills: Microsoft 365, Troubleshooting, Network Security, Generative AI, Help Desk Support, Windows OS & Active Directory

MCSA: Windows Server 2012

Issued Dec 2014

Credential ID: ADE7F4-BE37BA

Skills: Windows Server Administration, Technical Support, IT Security Best Practices, System Administration

MCPS: Microsoft Certified Professional

Issued Nov 2014

Credential ID: 14A57B-57P085

Skills: Windows Server Administration, System Administration, Technical Support, IT Security Best Practices, Cloud Computing

Network Support and Security

Issued Jan 2025

Skills: Incident Response, VPN Configuration, Routing and Switching, Firewall Configuration, Network Security

Networking Basics

Issued Jan 2025

Skills: IP Addressing, Network Protocols, Wireless Networking, Network Topology, Cisco Networking

Healthcare IT Support Specialization

Issued Jan 2025

Credential ID: JWH8K237UGXA

Skills: Healthcare IT, Electronic Health Records, Technical Support, Healthcare Data Security, Privacy and Compliance

The Critical Role of IT Support Staff in Healthcare

Issued Jan 2025

Credential ID: S440JF0SAYME

Skills: Healthcare IT Support, Technical Troubleshooting, Healthcare Compliance and Security, User Support and Training

Google IT Support

Issued Feb 2022

Credential ID: 783WBNR7FVJV

Skills: Network Security, Technical Support, Troubleshooting, Operating Systems, System Administration, ITIL Framework

Education

Certificate IV in Information Technology (Networking)

TAFE NSW (Jun 2023 - Dec 2024)

Focus: Network infrastructure, security, cloud computing, system administration.

Bachelor of Science in Infrastructure Management System

Sikkim Manipal University - Distance Education (2013 - 2016)

Specialization: Networking, Server Administration, Cloud Computing, Amazon Web Services (AWS), Hyper-V, Linux, Microsoft Exchange, Network Administration, RHEL, Red Hat Linux, System Administration, Technical Support, Troubleshooting, Virtualization, Windows Server

Global Infrastructure Management Specialist

IIHT Ltd (2013 - 2016)

Specialization: Cloud Computing, A+, N+, CCNA, CCNP, MCSA, RHEL, IBM Trivoli, Ethical Hacking, Exchange Server, Network Security, Hyper-V, Linux, Microsoft Exchange, Network Administration, Red Hat Linux, System Administration, Troubleshooting, Virtualization, Windows Server

Diploma in Computer Engineering

Sunsari Technical College (2009 - 2012)

Activities and societies: Debate, software development

Utsav Sangroula

IT Professional

Technical Skills & Certifications:

What I Bring:

Technical Skills

IT Support & Troubleshooting

Cloud Computing & AWS

Networking & Security

System Administration

Professional Experience

Assistant Store Supervisor

System Administrator

Technical Certifications

AWS Cloud Support Associate

AWS Academy Graduate - Cloud Foundations

AWS Cloud Practitioner Essentials

ISC2 Candidate

Microsoft IT Support Specialist

MCSA: Windows Server 2012

MCPS: Microsoft Certified Professional

Network Support and Security

Networking Basics

Healthcare IT Support Specialization

The Critical Role of IT Support Staff in Healthcare

Google IT Support

Education

Certificate IV in Information Technology (Networking)

Bachelor of Science in Infrastructure Management System

Global Infrastructure Management Specialist

Diploma in Computer Engineering

Contact Me

Get In Touch

Send Me a Message

Utsav Sangroula - Resume