Utsav
Sangroula
IT Support Specialist • Help Desk • Systems Administrator
Microsoft Certified IT Professional with hands-on experience in help desk, system administration and cloud support. I specialise in Microsoft 365, AWS, Windows Server, Active Directory and network troubleshooting — focused on fast resolution, clear documentation and a calm, customer-first approach.
- Microsoft 365 & Azure AD admin
- Network security & AD / GPO
- AWS Cloud Support Associate
- ITIL & customer service
365 • Server • Defender
EC2 • S3 • IAM • VPC
Routing • Switching • Security
Workspace • Admin
Technical skills that deliver
Practical, help-desk-proven skills across systems, cloud, networking and service management — focused on uptime and user experience.
Operating Systems & Support
- • Windows 10/11, Server 2012/2019/2022
- • Linux & macOS administration
- • Microsoft 365 Suite
- • Remote tools & ticketing systems
- • Hardware & printer configuration
Cloud & Security
- • Microsoft 365 & Azure AD
- • AWS: EC2, S3, IAM, Route 53, VPC
- • Google Workspace management
- • Defender XDR & Purview
- • MFA & endpoint security
Networking & Infrastructure
- • TCP/IP, DHCP, DNS, VPN, IPv4
- • Wireless & LAN/WAN
- • 3CX VoIP & network equipment
- • VLAN design & monitoring
Administration & Automation
- • Active Directory & Group Policy
- • PowerShell & Bash scripting
- • Imaging, backup & provisioning
- • Server install & maintenance
Service Management
- • ITIL framework & best practice
- • SOPs & technical documentation
- • Incident & change management
- • Process improvement
Soft Skills
- • Problem solving & critical thinking
- • Clear communication & docs
- • Time management & prioritisation
- • Collaboration & continuous learning
Hands-on, user-focused support
From data-centre administration to retail IT liaison — consistent focus on uptime, clarity and customer outcomes.
IT Support Intern
- Intensive 3-month enterprise training — help desk, ticketing and escalation
- Microsoft 365 user provisioning, Exchange Online & Teams support
- Windows 10/11 troubleshooting, diagnostics and system imaging
- ITIL-aligned documentation & SOPs; remote support via TeamViewer / AnyDesk / RDP
Retail Supervisor & IT Support Liaison
- Primary IT contact for retail ops — triaged 20+ users, coordinated with external MSP
- POS, thermal printers, barcode scanners, Wi-Fi & mobile device support
- AD password resets, digital signage / POS integration, router & AP optimisation
- After-hours emergency support, inventory & procurement, staff security training
System Administrator
- Windows Server & Linux data-centre admin — AD, GPO, patching, monitoring
- Backups, disaster recovery, performance tuning (CPU/RAM/storage), cost optimisation
- Level 1/2 support via phone/email/ticketing — logs, audits, migrations with minimal disruption
- Router/switch config, network docs, documentation & client communication
Practical outcomes
Selected projects completed during training and enterprise work — focused on migration, security and service improvement.
Microsoft 365 Migration & Security
- On-prem Exchange → Microsoft 365
- Defender XDR + Purview + Conditional Access & MFA
- Docs & end-user training
Network Infrastructure Upgrade
- VLAN segmentation & wireless security
- 3CX VoIP deployment & config
- Monitoring & network docs
IT Service Management
- ITIL service desk & knowledge base
- Automated workflows & SOPs
- −40% resolution time
Technical certifications
AWS Cloud Support Associate
AWS • Customer Service • Compute/Storage/Networking
AWS Academy Graduate — Cloud Foundations
EC2, S3, IAM, VPC • Cost • Virtualization
AWS Cloud Practitioner Essentials
Security & Compliance • Compute/Storage/Net
ISC2 Candidate
Firewall • IR • Risk • Security best practice
Microsoft IT Support Specialist
M365 • Troubleshooting • AD • Help Desk
MCSA: Windows Server 2012
Server Admin • Security • SysAdmin
MCPS: Microsoft Certified Professional
Server • Cloud • Support • Security
Network Support and Security
VPN • Firewall • Routing/Switching
Networking Basics
IP • Protocols • Wireless • Topology
Google IT Support
OS • Security • Troubleshooting • ITIL
Google Workspace Administrator
Workspace • Security • User management
Healthcare IT Support Specialization
EHR • Data security • Privacy & compliance
Critical Role of IT Support in Healthcare
Compliance • Troubleshooting • Training
Foundation & continuous learning
Certificate IV in Information Technology (Networking)
Practical IT support and systems administration
- Network Infrastructure and Security
- Systems Administration
- IT Support Operations
- Practical Implementation
Bachelor of Infrastructure Management (IT Focused)
Core subjects
- Network Infrastructure • IT Security • DB Management
- Project Management & IT Operations
- Infrastructure Planning and Implementation
Let’s build reliable IT together
Available for full-time and contract roles in Wollongong, Sydney & remote. I typically reply within 24 hours.
Get in touch
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